General information

The Melbourne Clinic is a modern, 175 bed facility centrally located in Richmond only 20 minutes from central Melbourne.

We have private and shared facilities with an ensuite in each room.

All our private and shared rooms have telephones and nurse call facilities.

Our newly refurbished facilities include:

  • Air conditioning
  • Communal televisions
  • Direct dial telephones
  • Interpreters (on request)
  • Outdoor visitors’ area
  • Private and shared rooms
  • Private bathrooms
  • Public phones
  • Pastoral care (on request)
  • Visitor and disabled parking.

Alcohol and non-prescribed drugs are not permitted on the clinic premises under any circumstances.

Substance misuse may result in a review of your admission status.

Incoming mail is distributed each day and stamped letters can be left at reception for posting.

Communal newspapers are available each day on your unit but you are welcome to organise your own newspaper subscription during your stay with us.

The Melbourne Clinic is recognised by all major health funds that will reimburse treatment costs depending on your level of coverage.

We can provide you with an estimate of hospital charges and outline the level of cover by your fund and any out-of-pocket expenses you may incur.

Prior approval is sought for compensable patients (i.e. Workcover, TAC or DVA).

Services not covered by private health insurance:

Most programs will be covered under your private health insurance however there are some therapies on offer which may not be included in your policy.

In these instances our friendly staff can provide you with an estimate of the costs involved for these services.

What if I don't have private health insurance?

To be covered as a private patient for psychiatric treatment or drug and alcohol rehabilitation in hospital, you can purchase a private hospital policy.

Unlike other pre-existing conditions, which normally require you to complete twelve months of membership before you can be covered for a hospital admission, psychiatric services and rehabilitation only require a two month waiting period, even if the condition is pre-existing.

This means you can be covered two months after commencing or upgrading your policy.

If you do not have private health insurance please contact us prior to your admission to obtain an estimate of the cost of your stay. Your account must be paid in full on admission.

As a Department of Veterans’ Affairs (DVA) partnering hospital, DVA patients have immediate access to our care, without the need for prior approval in most cases. We also provide help and support through our Veteran Liaison Officer.

Your General Practitioner or Psychiatrist arranges admission to The Melbourne Clinic via our Intake Department.

Our Intake Coordinator will then contact you to obtain general information, including Health Fund details, once your Health Fund has been checked they will contact you again informing you of any out of pocket expenses.

Our Intake Coordinator will let you know what time to arrive and what items to bring with you.

They will be able to answer any questions or address any concerns that you may have about your stay with us.

On arrival, please visit our main reception staff.

For further information please contact:
Phone: (03) 9487 9340
Fax: (03) 9420 9351

If you need an outpatient appointment with a psychiatrist then we can easily facilitate this for you.

Please fax or email a detailed GP referral to 03 9420 9351 addressed to Outpatient Referral Co-ordinator.

Note: Whilst we will do our best to place bulk billing referral requests we are very limited with the number of psychiatrists who will accept these during their private practice consulting times. If a bulk billing referral is urgent please contact the public mental health system.

For further information please contact:
Phone: (03) 9487 4631
Fax: (03) 9420 9351


Patient information booklet

Family, Friends, Carers and Support Persons brochure

Providing a safe environment

Consumer and Carer Consultants Brochure

Spiritual and Pastoral Care brochure

Escalation of care brochure

Medication Safety brochure

Prevention of Pressure injuries brochure

National Standards brochure

ECT Booklet

Our Assistance

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