Visitor information
The Melbourne Clinic thanks you for your interest in your relative or friend’s well-being while they are with us. This may be your family member or friend’s first-ever admission to hospital, or it might be their first admission to our facility, but may have had in-patient treatment elsewhere on other occasions. Whichever of these is true, The Melbourne Clinic’s care team will aim to provide the best medical, social and psychological support during their stay, in order for them to take an active role in their own recovery.
Regardless of the reason behind the admission, we realise families, friends, carers and support persons may have questions they would like answered. Our families, friends, Carers and Support Persons booklet aims to go some way towards providing those answers. Click here for more information.
[Last updated 1 June 2026]
Visiting times vary across the hospital depending on the unit and program.
All visitors must report to staff at the nurses’ station on arrival and departure and sign the visitor logbook. Staff may be required to check visitors’ bags and other items for risk.
Visitor limits: A maximum of two (2) visitors per day per patient
Approval requirements
All visitors require the approval of the patient and the admitting doctor. Children and minors require prior approval of the NUM or management and must be always supervised. Visits outside the scheduled visiting hours of the unit and program require prior approval of the NUM and the admitting doctor.
Visitors should not visit if they or the patient is physically unwell with respiratory or gastro symptoms.
The general visiting hours are:
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Monday – Friday |
4:00pm – 7:30pm |
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Weekends and public holidays |
11:00am – 7:00pm |
Visting hours for ICU, our intensive psychiatric care unit:
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Monday – Friday |
3:15pm – 5:15pm |
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6:15pm – 7:30pm |
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Weekends and public holidays |
10:00am – 12:00pm |
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3:15pm – 5:15pm |
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6:15pm – 7:30pm |
Visiting hours for Eating Disorder Program (EDP):
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Monday – Friday |
3:30pm – 5:45pm |
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6:30pm – 7:30pm |
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Weekends and public holidays |
11:00am – 7:00pm |
Visiting hours for Detox and Rehab
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Saturday & Sunday |
12:00 – 2:00pm |
Meet in the main dining room or the courtyard on the ground floor
In the Addictive Behaviours Programs, Detox and Rehab, the programs operate as a closed unit where participation in the program is mandatory and patients have limited access to leave. All visitors require approval of the multidisciplinary team caring for you. Children are allowed in exceptional circumstances and must be always supervised.
Car parking is available in visitors’ car park, which is via Tweedie Place.
Entry to the hospital is also via Tweedie Place.
Trams operate along Church Street and from Victoria Street and Bridge Road into the city.
The closest railway station is West Richmond.
Reception is also able to book or call taxi if required.
Download our Family, Friends, Carers and Support Persons booklet
Your support and care will greatly help your loved one's recovery during their hospital stay.
People with mental illness need the same understanding and support given to people with a physical illness.
It is rarely possible for someone with a mental illness to make the symptoms go away just by strength of will.
A mental illness is not an illness for which anyone should be blamed or for them to feel guilty for having.
Your loved one may have a lot on their mind when you visit them, and may have a lot to say about the work they are doing in the hospital - it is most helpful if you listen to them and support them in their recovery.
Sometimes your loved one would prefer to communicate with you about everyday things, as a distraction from the therapy and healing they are doing every day while in the hospital.
You can help by being sensitive to their needs and respectful if they do or don’t wish to talk about their recovery.
At times, having to deal with pressures at home or in business, as well as focusing on their recovery can be overwhelming. You can help by avoiding putting any expectations about what they should be doing while they are in the hospital.