The Melbourne Clinic welcomes you as a visitor to the hospital and thanks you or your interest in your relative or friend’s well-being while they are with us. This may be your family member or friend’s first-ever admission to hospital, or it might be their first admission to our facility, but may have had in-patient treatment elsewhere on other occasions. Whichever of these is true, The Melbourne Clinic’s care team will aim to provide the best medical, social and psychological support during their stay, in order for them to take an active role in their own recovery.
Regardless of the reason behind the admission, we realise families, friends, carers and support persons may have questions they would like answered. Our families, friends, Carers and Support Persons booklet aims to go some way towards providing those answers. Click here for more information.
As always, the protection of our patients and staff is our highest priority.
In line with Victorian Government advice we are not able to accept visitors at our hospital from midnight 15 July 2021 until further notice. Visitors will not be able to attend our site unless they are:
- the parents, guardians or carers for a patient under the age of 18
- providing end-of-life support
Compassionate circumstances will be considered on request and will require approval of the General Manager.
We apologise for the inconvenience and hardship this may cause, but appreciate your understanding of the need to keep patients as safe as possible during these challenging times. Please contact your loved one by telephone or device, and our friendly staff will support regular digital drop-ins so you can keep in touch.
Car parking is available in visitors’ car park, which is via Tweedie Place.
Entry to the hospital is also via Tweedie Place.
Trams operate along Church Street and from Victoria Street and Bridge Road into the city.
The closest railway station is West Richmond.
Reception is also able to book or call taxi if required.
Your support and care will greatly help your loved one recovery during their hospital stay.
People with mental illness need the same understanding and support given to people with a physical illness.
It is rarely possible for someone with a mental illness to make the symptoms go away just by strength of will.
A mental illness is not an illness for which anyone should be blamed or for them to feel guilty for having.
Your loved one may have a lot on their mind when you visit them, and may have a lot to say about the work they are doing in the hospital, it is most helpful if you listen to them and support them in their recovery.
Sometimes your loved one would prefer to communicate with you about everyday things, as a distraction from the therapy and healing they are doing every day while in the hospital.
You can help by being sensitive to their needs and respectful if they do or don’t wish to talk about their recovery.
At times, having to deal with pressures at home or in business, as well as focusing on their recovery can be overwhelming, you can help by avoiding putting any expectations about what they should be doing while they are in the hospital.